Kee Connections - Terms & Conditions
1. General
By accessing or using our website and placing an order, you agree to these Terms and Conditions. Any specific terms included in your order that conflict with these Terms will only be binding if expressly accepted in writing by a director of Kee Connections. The term “goods” refers to all products and services sold by us.
2. Drawings and Specifications
All drawings, specifications, dimensions, and weights provided by us are approximate unless otherwise stated. We accept no liability for any damage or injury arising from errors or omissions in the information provided.
3. Performance
Performance details provided are based on our experience and expectations. We accept no liability for failure to meet stated performance figures unless confirmed in writing by a director of Kee Connections. You are responsible for ensuring the goods meet your intended purpose.
4. Dispatch
Dispatch times quoted are estimates based on the receipt of a confirmed order. We are not liable for any delays. If you collect goods, it is your responsibility to do so within three working days. Failure to do so may result in us dispatching the goods at your expense.
5. Telephone Monitoring
For your protection and our training purposes, calls may be monitored and recorded.
6. Damage, Loss in Transit, Non-Delivery, and Late Delivery
It is your responsibility to inspect goods upon delivery. Claims for damage, non-delivery, loss in transit, or late delivery must be reported within four days of receipt. When signing for a delivery, verify that the number of parcels matches the consignment note. Any discrepancies or damage should be annotated on the consignment note at the time of receipt.
7. Guarantee
If defects arise under proper use within 12 months of delivery due to design, materials, or workmanship, we will repair or replace the defective goods, provided they are returned promptly to:
Kee Connections Ltd, Defective Goods Returns,
Unit 3, Barracuda Way, Barracuda Business Park, Burscough, Lancs, L40 7BP
All returns must be adequately packaged. We will cover carriage costs for returns. We are not liable for any consequential damages or losses.
8. Complaints
You must examine the goods upon receipt and report any issues within three days. We reserve the right to replace or credit any goods we accept as defective, thereby terminating our liability. We cannot be held liable for costs incurred in rectifying or modifying goods without our written agreement. Pricing and carriage queries must also be reported within three days of the invoice date.
9. Returns and Handling Charges
Returns will be accepted with a handling charge if the following conditions are met:
Goods are unused and sourced from the Kee Connections catalogue.
Goods are in good condition.
Goods were invoiced within 10 days of the return request.
Carriage is organized by us.
The return includes a completed goods return note with a Kee Connections Returns Number.
Returned goods must be sent to:
Kee Connections Ltd, DC Returns Department,
Unit 3, Barracuda Way, Barracuda Business Park, Burscough, Lancs, L40 7BP
Returns will only be accepted if the above conditions are satisfied. We cannot accept returns forwarded by customers using their own carriers. Orders for non-catalogue goods are non-cancellable and non-returnable.
10. Order Cancellation
To cancel an item on back order, you must request a Cancellation Number. Credits cannot be processed without this number. Non-catalogue items are non-cancellable and non-returnable. Once an order is in process, amendments or cancellations are not permitted.
11. Legal Construction
This contract shall be governed by and construed in accordance with English law.
12. Prices
All price lists and quotations are subject to change without notice. Goods will be invoiced at prices effective on the date of dispatch. Prices exclude VAT, which will be applied according to prevailing legislation.
13. Special Contract Prices
For special contract prices, we reserve the right to add 5% per month to the invoice price of any batch held on your instructions, or if payment is not received within the agreed period.
14. Goods Supplied
All goods supplied remain the property of Kee Connections until full payment is received. We reserve the right to supply goods that may differ from those depicted in our catalogue.
15. Default
In the event of default, you agree to allow us or our agents to enter your premises to reclaim the goods. You will be responsible for all costs incurred in reclaiming the goods.
16. Payment Terms
Payment terms are strictly net 30 days. If payment is not received by the due date, all outstanding amounts become immediately due. We cannot accept cash payments exceeding £15,000 for a single transaction in compliance with the 2003 Money Laundering Regulations.
17. Intellectual Property
Kee Connections holds copyright over this website and its contents, and reproduction (in whole or in part) without prior written consent is prohibited.